FUNCTIONS OF INTERNATIONAL REMOTE END-USER SUPPORT TEAMS OF INFORMATION SYSTEMS IN A GLOBAL IT COMPANY
DOI:
https://doi.org/10.31649/ins.2023.4.6.18Keywords:
IT enterprise, IT infrastructure, information technology, technical support, software, hardware, communication, end-usersAbstract
The article studied and analyzed the functions and models of international technical support teams in global IT companies in the context of continuous modernization of information systems. A review of the latest scientific findings and publications in the field of information systems and support team management was carried out to identify current trends and functions of multinational teams in the global IT environment. The main topics covered include the role of organizational support in implementing effective remote work, global IT management, conflict management strategies in multicultural teams, and innovative methods of remote collaboration. The article analyzes in detail the contributions of well-known researchers and assesses the impact of their research on the overall development of the academic community. In addition, the research aims to identify new theoretical approaches and optimal models for organizing the functions of international technical support teams, taking into account the unique challenges and cultural peculiarities that arise in the IT industry. The research direction of the article is to provide an in-depth review and generalization of the functions of international remote end-user support teams of information systems in a global IT company to make a significant contribution to the scientific discourse and identify areas for further research in this area.
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